FAQ Frequently Asked Questions

How do I choose the right products for my skin type?

We are here to help you find the perfect products for your individual needs. Simply contact us through email: info@naturadashop.com or social media, and we'll be happy to assist you.

What payment methods do you offer?

Our payment provider is Shopify Payments. You can pay with credit and debit cards (Mastercard, Visa, AmericanExpress), GooglePay, ApplePay and Klarna invoice.

Do you offer international shipping?

Currently, we only ship within Spain.

How much does the shipping cost?

Standard shipping within Spain is 4.90€, but we're happy to offer free shipping on all orders over 79€.

When will my order be delivered?

Orders are normally shipped within 1-2 business days. You will receive an e-mail with tracking information once order has been shipped. Delivery time is approximately 1-4 business days.